Terms & Conditions

  • This website, its Terms and Conditions and all contracts placed are governed by and construed in accordance with English law. Anybody who accesses the website from outside the UK is responsible for compliance with their local laws and tax regulations.
  • By clicking on the “Buy” or “Secure Checkout” buttons to submit your Order in the Checkout, you are offering to purchase goods at the stated price, subject to these Terms and Conditions. If goods are wrongly priced in error we will contact you to confirm that you wish to proceed at the correct price.
  • All prices are quoted in GBP / Pounds Sterling and are inclusive of VAT at the current rate. Delivery within the mainland UK will be at the rate indicated. Please contact us for overseas orders.
  • Orders are aimed to be dispatched within 3-7 working days. In the event of a delay, we shall aim to inform you as soon as possible. We are not liable for costs incurred by delays caused by the delivery process. For faster turnaround times please contact us.
  • Should your order be time critical, please contact us at the time of order to obtain an actual date of delivery.
  • A binding contract is formed only when you receive confirmation from us that your order has been accepted. You may cancel the order entirely or partially if you discover on receipt that any items ordered are not as described and we shall endeavour to replace those items with others. If we are unable to satisfy you, we shall refund the appropriate costs, once goods are returned to us at your cost.
  • Regrettably, we are unable to refund any items that have been created to your own specification, including printed items.
  • Images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately (like ensuring photographs of products are taken in natural light), we cannot guarantee that your device’s display will accurately reflect the actual ‘real world’ colour of the products.
  • All personal details entered into our Checkout are protected by a 256bit SSL Secure Certificate provided by COMODO – we do not handle any payment details whatsoever, your payment is solely processed by PayPal for your security and total peace of mind. Your payment details are not even seen by us and therefore can never be revealed to any third party even accidentally or via cybercrime.
  • From time to time for security reasons we may contact you after you have ordered to confirm your details along with the delivery address – we will never ask for your payment details.
  • All measurements are approximate and are indicative only. Where size is critical we will measure and advise if asked – please be aware of this.
  • Any details that you enter into our website will be stored by us, for the sole purpose of processing your order and for our own marketing purposes. These details will remain confidential and will never be issued to any third parties unless required to do so by law.
  • By giving us your email address you consent to us contacting you in the future with relevant offers. We hate spam… so we will never sell or make available your email address to anyone outside of our company. You can contact us anytime to stop marketing emails being sent or you can remove yourself from our mailing list by clicking the ‘remove’ link at the bottom of any mailers sent to you.
  • We reserve the right to refuse to accept any order without giving any reason for our decision.
  • We reserve the right to not personalise any items with expletives or with any material we deem may incite hatred of a race, religion or sexual orientation under The Racial and Religious Hatred Act 2006 (c.1).
  • We do not accept any liability for loss incurred as a result of any order placed whatsoever.
  • If an item has been damaged in transit, compensation will have to be pursued directly with the courier service used. We will do all we can to assist with any recovery but will not be liable for any loss.
  • In the case of a product refund we will ask for evidence that the product has been destroyed before it can be issued.
  • Refunds will be issued for the product cost only. Delivery costs are not eligible for a refund.
  • We can ship goods abroad for an additional shipping fee, please contact us to obtain a quote.
  • If any provision of these Terms and Conditions is held to be unlawful, void or unenforceable, that provision shall be regarded as having been removed and the remaining provisions shall remain in full force and effect.
  • These Terms and Conditions may be amended at any time at our sole discretion without notice.
  • In purchasing this/these item(s) you confirm that you own the rights to the photos and images or have obtained the relevant written permissions where necessary. You agree that you have or have received the relevant intellectual property rights, including copyright, to the images that you have submitted to us for reproduction.
  • You agree to indemnify Personalised With Perfection against any action, claim, damages, liability, costs and expenses which arise out of any claim regarding the infringement of any third party’s copyright, trademark or other intellectual property rights due to the processing, printing or other dealings with.
  • We reserve the right to cancel any order if it is deemed by us or we have reason to believe it is copyright of third-party material.
  • When necessary, when we print your items there can be up to a 5mm bleed on the original photo/design as we need to cover the entire print area.

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