Your questions answered!
Please find the answers to some FAQs below. If you can’t find the answer you need or require further information please contact us.
All of our payments go through Paypal’s secure gateway. However, you do not need a Paypal account to pay. You can pay with a credit or debit card if you do not have an account. If you would like to pay via debit or credit card over the phone or via BACs please contact us and we can organise this.
Yes, we do! You can purchase a gift voucher by clicking here. All gift vouchers are sent to the recipient via email. The minimum amount you can put on a gift voucher is £5 and the maximum amount is £150. All vouchers are valid for 1 year from the delivery date.
Yes. Please click here where you can enter your gift card number and check your balance.
Yes. If you need help to create a specific design or are struggling to use our design software please send us an email at firstname.lastname@example.org and we will do our best to help you create the perfect design.
Yes. You can either upload multiple images using our design software onto the item. Alternatively, you can use a collage maker (these can be found online or via apps for free) and upload the final collage.
We aim to dispatch all orders within 7 working days (Monday – Friday). Please note this time frame is for your order dispatch only. It does not include delivery times. Delivery can take a further 3 to 5 working days depending on courier services.
We do not offer an express delivery option as standard. However, if you are in urgent need of your order, please contact us prior to ordering and we will try to help you. Depending on our weekly printing schedule we may be able to print your item and offer express next day delivery for a fee (normally on average £7.99 depending on the item size/weight).
If we know when the item will be restocked we will aim to add a restocking date to the item page. However, we are often reliant on supply stocks from overseas and there can be delivery date uncertainties. Therefore, if you want to check if there is a restocking date please contact us to check.
If you need to change your delivery address please contact us as soon as possible. As long as the order has not been booked in with the courier we will be able to change this for you.
If you have not received your order confirmation email please check your junk or spam box as they can often end up there. Emails can take a few hours to arrive. If you still cannot find your email do not worry please contact us and we can provide you with one.
We may be able to get one-off items in for you and we do stock some additional items which are not available online. Please contact us with the item(s) you are looking to purchase and we will see if we can help.
Providing your order has not been printed or dispatched, yes you can cancel your order. However, as all items are created and printed bespoke for you we are unable to cancel any orders which have already been printed or are awaiting dispatch.
No. We do not accept returns due to the personalised nature of our items unless they are damaged or faulty. If you do need to return an item please contact us within 14 days of receiving your item.
Any discount codes we have running will be available in the banner when you view our homepage or found on our social media channels.
Occasionally we may have to cancel you order for a few reasons. We reserve the right to not personalise any items with expletives or with any material we deem may incite hatred of a race, religion or sexual orientation under The Racial and Religious Hatred Act 2006 (c.1). We reserve the right to cancel any order if it is deemed by us or we have reason to believe it is copyright of third-party material. In any such case we will contact you via email to inform you of the order cancellation and refund the order immediately.
If you need to change your design after ordering please contact us as soon as possible. We may be able to help depending on the printing status of the item.
Yes, we can ship items internationally for a surcharge. Please contact us with the item(s) you are looking to purchase and a delivery address and we can obtain a quote for you. Please note, we will not held responsible for any damage of products which are shipped internationally and any compensation will have to be pursued with the courier. We would not recommend shipping glass or ceramic items abroad due to their fragile nature and damage risk.
Delivery times can vary dependent on which items have been ordered. All of our orders are sent using different courier services (due to parcel weight and size). As standard all orders should be delivered within 3 to 5 working days of receiving your confirmation of dispatch email. This can take up to seven days during busy periods. If you have not received your order seven working days of receiving your confirmation of dispatch email please contact us and we will investigate this for you.
Yes. In order to cover the entire print area we operate as standard with a 5mm bleed area. This is to ensure the entire surface of the item will be covered. With abnormal shape items or items which might not have entirely straight edges e.g. beach towels the bleed area may have to be increased slightly in order to cover each side. Please ensure any essential images or text etc. are not on the very edge of your designs as this can be cut off during the printing process. In our design programme you can use the toolbar and select show bleed area. This will show you where the bleed lines are for each item. If you are in doubt please contact us and we will let you know if any of your design will be affected when printing.
All order designs are kept on file for 30 days after the order is placed. After 30 days all images, designs, files which have been uploaded are automatically deleted and removed from our system due to data protection and privacy regulations. If your previous order has been placed within the past 30 days we will still have your design on file. Unfortunately you will have to re-create your design or re-upload your images if the order was placed prior to this period.
Our design software allows the most popular file types for example JPEG‘s and PNG files to be uploaded. If your file type is not accepted by our design software you can send us an email and we will try and convert this for you. Alternatively there are many file conversion softwares available on search engines free of charge.
As standard we advise against using images taken from social media sites and screenshots because these are often of lower resolution. Our design program will highlight any extremely low resolution images. If you would like to check your image resolution prior to ordering please pop us an email with which item you are looking to purchase and attach your file. We will then be able to check if the image is of high enough quality.
All purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.