Christmas Delivery: The last day to place an order for guaranteed Christmas delivery is 19 December 2018. Our warehouse will be closed from 22 December 2018 until 2 January 2019 – all orders placed on or after 20 December 2018 will not be dispatched until the week commencing 31 December 2018.
We aim to dispatch all orders within 3 – 5 working days of the order being placed however during busy periods this can sometimes take up to 7 days. If timing is critical for your order please do not hesitate to contact us at email@example.com and we will do our best to accommodate your needs.
When we dispatch your order please leave any leave safe instructions or special delivery information at checkout. If you are likely to be out or want to ensure the delivery is left please let us know during/straight after your purchase and we can pass these instructions onto the courier.
For delivery to areas outside of the United Kingdom, please contact us and we can obtain a delivery quote for you.
Unfortunately due to the personalised nature of our products we are unable to accept returns on products unless they are faulty or incorrect. If you have received a faulty or incorrect product please contact us via email within 14 days of receiving your item at firstname.lastname@example.org and we will arrange the return and the refund/replacement product.