Delivery & Returns


COVID-19 Update: To ensure the health and safety of all staff at P W P our processing and shipping of order is taking slightly longer than usual. All orders will be dispatched within 7 working days. If delivery time is critical please contact us via email at to check whether your order will be delivered in time. Get free delivery on all orders over £30 with code 30FREE.

During normal operations we aim to dispatch all orders within 3 – 5 working days of the order being placed however during busy periods this can sometimes take up to 7 working days. If timing is critical for your order please do not hesitate to contact us at and we will do our best to accommodate your needs.

When you place your order, please leave any leave safe instructions or special delivery information at checkout. If you are likely to be out or want to ensure the delivery is left please let us know during/straight after your purchase and we can pass these instructions onto the courier.

For delivery to areas outside of the United Kingdom e.g. the Republic of Ireland, Europe etc. please contact us and we can obtain a delivery quote for you.


Unfortunately due to the personalised nature of our products we are unable to accept returns on products unless they are faulty or incorrect. If you have received a faulty or incorrect product please contact us via email within 14 days of receiving your item at and we will arrange the return and the refund/replacement product.


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