We aim to dispatch all orders within 3 – 5 working days of the order being placed however during busy periods this can sometimes take up to 7 days. If timing is critical for your order please do not hesitate to contact us at firstname.lastname@example.org and we will do our best to accommodate your needs.
When we dispatch your order please leave any leave safe instructions or special delivery information at checkout. If you are likely to be out or want to ensure the delivery is left please let us know during/straight after your purchase and we can pass these instructions onto the courier.
Unfortunately due to the personalised nature of our products we are unable to accept returns on products unless they are faulty or incorrect. If you have received a faulty or incorrect product please contact us via email within 14 days of receiving your item at email@example.com and we will arrange the return and the refund/replacement product.