Privacy Policy

Last revised: 7 October 2025

This Privacy Policy explains how CGS (Haverhill) Ltd, trading as Personalised With Perfection (P W P) (“we”, “us”, “our”), collects, uses, stores, and shares your information when you use our services, including:

If you have questions about your privacy, please read this policy carefully. If you do not agree with it, please do not use our services. For further questions, contact us at contact@personalisedwithperfection.co.uk.

Summary of Key Points

  • Information we collect: We collect personal information you provide to us, such as your name, email, phone number, and billing details, as well as information automatically collected when you use our website, like IP address and device information.
  • Sensitive information: We do not process sensitive personal information.
  • Third-party information: We do not receive information from third parties.
  • How we use your information: To provide, improve, and manage our services, communicate with you, prevent fraud, and comply with legal obligations.
  • Sharing information: We share information only in specific circumstances, such as with service providers like Google Analytics.
  • Cookies: We use cookies and similar technologies to improve your experience.
  • Data retention: We keep your information only as long as necessary.
  • Your rights: Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.

For full details, please read the sections below.

1. Information We Collect

Information You Provide

You may provide personal information when you:

  • Register on our website or create an account.
  • Make purchases or enquiries.
  • Participate in events, promotions, or contact us directly.

Examples of information we collect:

  • Name, phone number, email, and mailing address
  • Username, password, and account preferences
  • Billing or payment information

Payment information is processed securely through PayPal. You can view their privacy notice here: PayPal Privacy Policy.

You must provide accurate information and update us if anything changes.

Information Collected Automatically

When you visit or use our services, we automatically collect information such as:

  • IP address, browser type, operating system, and device details
  • Pages you view, actions you take, and timestamps
  • Location data (GPS or IP-based)

You can disable location tracking, but some features may not work.

Cookies and Tracking

We use cookies and similar technologies to collect information about your use of our services, improve functionality, and analyse usage.

2. How We Use Your Information

We use your information for purposes such as:

  • Account creation, authentication, and management
  • Delivering and managing services or orders
  • Responding to enquiries and providing support
  • Sending administrative updates or important notices
  • Preventing fraud and protecting safety
  • Complying with legal obligations

We only process your information when we have a valid legal reason to do so.

Under GDPR and UK GDPR, we rely on the following legal bases:

  • Consent: You agree to specific uses of your personal information.
  • Contract: Necessary to fulfil obligations in a contract or to provide services.
  • Legal obligation: Required to comply with laws or regulations.
  • Vital interests: Necessary to protect you or someone else from harm.
  • Legitimate interests: To operate our business, improve services, and prevent fraud, unless overridden by your rights.

4. Sharing Your Information

We only share information in specific circumstances:

  • With service providers, such as Google Analytics, to understand how our website is used. You can opt out here: Google Analytics Opt-Out
  • When required by law or to protect rights and safety

5. Data Retention

We keep your personal information only as long as necessary to provide services, comply with laws, or resolve disputes. When no longer needed, we delete or anonymise it securely.

6. How We Protect Your Information

We use organisational and technical security measures to protect your personal information. However, no system is completely secure, and transmission over the internet carries some risk.

7. Children’s Privacy

We do not knowingly collect data from children under 18. If we learn that personal information of a child has been collected, we will delete it promptly.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to certain processing
  • Withdraw consent for processing
  • Request data portability (transfer your data)

To exercise your rights, contact us at contact@personalisedwithperfection.co.uk or visit our contact page.

You may also complain to the UK data protection authority if you believe your rights have been violated.

9. Do-Not-Track Signals

Currently, we do not respond to Do-Not-Track signals from browsers or devices.

10. Updates to This Policy

We may update this policy as needed. Changes will be indicated by the updated “last revised” date. Significant changes may also be communicated directly.

11. Contact Us

If you have questions about this policy or your personal information, you can contact us:

Email: contact@personalisedwithperfection.co.uk
Post: CGS (Haverhill) Ltd, 5 Boundary Road, Haverhill, Suffolk CB9 7YH, United Kingdom

12. Review, Update, or Delete Your Data

You can request to review, update, or delete your data at any time via our contact page. We will respond according to applicable privacy laws.

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