Yes! You can:

• Upload individual photos and arrange them in our design tool, or
• Use a collage app/website to create one image and upload that instead.

Using an app or website to make the collage is usually quicker and simpler — just make sure the final file is high quality so it prints beautifully.

Our software supports popular formats such as JPEG, PNG, SVG, and PSD. If your file isn’t one of these that we support, don’t worry! You can:

• Email us the file and we’ll help convert it.
• Use a free online converter to change it into JPEG or PNG.

It’s easy to add a background in our design tool:

Upload your own image: Select a photo or pattern from your device and adjust it to fit.

Use ready-made backgrounds: Go to the Cliparts tab → Backgrounds. Choose a colour/design and drag it to fill your design area.

Draw your own: In Elements → Draw, set brush width to 100, pick a colour, and swipe across the design area.

Yes — all printed items need a bleed area (extra space around the edges) to prevent unwanted white borders after printing.

Tip: Keep important details (like text/logos) away from the very edges.

Here are the maximum bleed areas for our products:

• Hanging Signs & Photo Panels: up to 3mm
• Doormats: up to 30mm
• Magnets: up to 3mm
• Towels: up to 30mm
• Glass, Wood & Rubber Coasters/Placemats: up to 3mm
• Linen Coasters & Placemats: up to 10mm
• Ceramic Tiles: up to 3mm
• Bar Mats: up to 5mm
• Blankets: up to 30mm
• Photo Slates: up to 15mm
• Chopping Boards: up to 5mm
• Puzzles: up to 10mm
• Laptop & Earphone Cases: up to 20mm
• Mouse Mats: up to 5mm
• Lens Cloths: up to 8mm
• Aprons: up to 15mm
• Pet Mats: up to 10mm
• Pet Bandanas: up to 10mm
• Pet Beds: up to 20mm
• Sun Shade: up to 30mm
• Passport Cover: up to 10mm
• Lunch Bags: up to 10mm

If your item isn’t listed, just get in touch and we’ll confirm the bleed requirements.

High-quality images are key to making your item look amazing. Photos from messaging apps like WhatsApp, screenshots or social media are often compressed, which can make them blurry when printed.

Here’s how we can help:

• Our design tool will alert you if your image is extremely low in resolution.
• We’ll contact you if we spot major issues before printing.
• Still unsure? Email us your photo along with the product you want, and we’ll check it for you.

Colours can vary depending on your device — the same photo may look different on every phone, tablet, or computer due to screen settings and lighting.

We photograph our products in natural light to show them as accurately as possible, but an exact match can’t be guaranteed. Light tones (like creams, pastels, and pale blues) are especially tricky to replicate perfectly.

Slight variations in shade are normal. If you’d like advice before ordering, just reach out — we’ll be happy to help.

Don’t worry — the grey background won’t appear on your final item. This happens when the file you upload is a PNG with transparent areas. In the preview, those areas show as grey, but when printed, they’ll simply take on the colour of the product itself. Your final design will look exactly as intended.

We aim to dispatch all orders within 7 working days (Monday–Friday). Please note, this is just the dispatch timeframe — delivery times depend on the courier used. Most orders arrive 2–5 working days after dispatch.

If your order is time-sensitive, contact us and we’ll do our best to advise on our next scheduled printing day or speed things up if possible.

Delivery usually takes up to 5 working days after your dispatch confirmation email, depending on the courier and parcel size. During busy periods (like Christmas) or if there are disruptions, delivery can take up to 7 working days. If your order hasn’t arrived within 7 working days of dispatch, please get in touch.

Express delivery isn’t a standard option, but we may be able to help! Please contact us before placing your order. While we can’t always speed up printing, we can arrange faster courier delivery (fees apply based on parcel size, weight, and destination). We’ll confirm what’s possible and the cost upfront.

Yes! We offer international shipping for an additional fee. Just contact us with the item(s) your require and delivery address/country so we can provide an accurate shipping quote.

Please note:

• For safety, we do not ship glass or ceramic items internationally.
• International shipping carries a higher risk of damage in transit. While we take every precaution, any claims for damage would need to be pursued directly with the courier.
• Local customs, taxes, or import duties may apply — these are the customer’s responsibility.

Yes — any local duties or taxes charged at customs are the responsibility of the customer. In some cases, we may be able to prepay these charges for you to help the shipment clear customs faster. If that option is available, we’ll let you know and include the cost in your shipping fee.

Yes! If you’re local, you can pick up your order during our opening hours:

• Monday–Friday: 7:30am – 4:00pm
• Saturday: 8:00am – 12:00 noon

To arrange collection, email us. We can either take your order via email or provide a free delivery code.
If you’ve already paid for shipping online, don’t worry — we’ll refund the shipping cost.

No, each order can only be delivered to one address. If you’d like items sent to multiple addresses, please place separate orders.

No — your order will include a packing slip listing the items, but prices are not shown.

You’ll receive a dispatch confirmation email with tracking details. Can’t find it? Check your spam/junk folder.

t depends on the courier, but usually they will either:

• Leave your item in a safe place,
• Leave a card so you can rebook delivery, or
• Attempt redelivery (up to 3 times).

Some couriers also let you provide instructions (e.g. leave with a neighbour or divert to a collection point).

It depends on the courier. Some require a signature, but most will leave the parcel in a safe place if available. Many also allow you to provide “leave safe” instructions or divert to a parcel shop/locker.

If your order is marked as delivered but you don’t have it:

1. Check with neighbours — it may have been left nearby.
2. Check around your property — sometimes parcels are left in unexpected places.
3. Contact the courier using your tracking number — they may have delivery photos or GPS proof to help you locate the parcel.
4. Contact us — if you still can’t find it, we’ll investigate with the courier and help resolve the issue.

If your order hasn’t arrived within 7 working days, first check the tracking link in your dispatch email. Sometimes couriers experience delays. If it’s still missing or not updating after 7 working days, please contact us with your order number. We’ll liaise with the courier and keep you updated until your order arrives.

Because each order is custom-made, we can’t accept returns on personalised items unless they are damaged or faulty. If there’s an issue, please contact us within 14 days of receiving your order. We’ll be happy to help.

All item sizes are approximate, as small variations can occur between batches and cuttings. If you need an exact measurement, just contact us before ordering and we’ll measure the specific item that will be printed for you.

All items are printed in-house at our Haverhill warehouse in Suffolk, England.

We use dye sublimation for most items. This method uses high heat to transfer your design directly into the fabric or material, creating vibrant, long-lasting colours that won’t peel or fade.

For laser-engraved items, we use a precision laser machine to etch your design directly onto the surface.

If you’re ordering multiple or bulk items, we recommend ordering one sample first to check the print and item quality. If you’d prefer a blank sample (with no printing), just get in touch. We can provide these for a fee.

Care instructions can vary depending on the product. If specific guidelines apply, you’ll find them on the product page.

As a general rule: do not put any items in the dishwasher — this can damage the print and reduce the lifespan of the product.

Need advice for a particular item? Contact us and we’ll be happy to help.

First, check your junk or spam folder, as emails sometimes end up there (especially with Outlook or Hotmail accounts). They can also take a few hours to arrive. If you still haven’t received it, contact us and we’ll resend your confirmation details.

To avoid missing future emails, add contact@personalisedwithperfection.co.uk to your contacts.

Contact us as soon as possible.

• If your order hasn’t been dispatched, we can update the address with no problem.
• If it’s already been sent to the courier, we may not be able to change it.

Quick action is key, so please let us know right away.

Yes, if your order hasn’t been printed or dispatched yet. In this case, we’ll issue a full refund. If your order has already been printed but not dispatched, we can’t cancel it completely — but we can refund the delivery fee.

Orders may be cancelled for the following reasons:

• Contains offensive materials, including images, gestures, symbols, or text relating to violence, death, racism, hatred, injury, cruelty, weapons, or illegal substances;
• Includes swear words, obscenity, nudity, or profanity;
• Constitutes or encourages conduct that may be criminal, civilly liable, or infringe third-party rights in any jurisdiction.
• Possible copyright infringement.
• Stock availability issues.

If your order is cancelled, you’ll receive an email notification explaining the reason and we’ll process your refund promptly.

We may place an order on hold if:

• Stock is temporarily unavailable.
• We need clarification about your design.

If this happens, we’ll contact you by email with instructions. Please check your junk/spam folder if you haven’t received our message.

In most cases, designs can’t be changed once an order has been placed.

• Small edits (like removing part of a design) may be possible if printing hasn’t started.
• Bigger changes usually require us to cancel and refund the order, so you can resubmit with your updated design.

Contact us as soon as possible — the earlier we know, the more likely we can help.

Yes, we store all designs for 90 days from the order date for your convenience. After 90 days, our system automatically encrypts all uploaded images and files for security and privacy. This means you’ll need to re-upload your design if you want to reorder. If you’d like us to keep your design longer, contact us and we’ll make arrangements.

Our system currently only recognises UK postcodes.

• If you’re in the UK and your postcode isn’t recognised (e.g., new developments), get in touch and we’ll manually add it for you.
• For international orders, please email us directly for shipping guidance and a custom quote.

Normally, no — each item is printed individually, so bulk discounts aren’t standard. However, depending on the product, we may be able to offer a small discount for larger orders. Contact us and we’ll let you know what’s possible.

We don’t currently offer gift wrapping. But you can add a gift message at checkout — it will be printed on the packing slip and included with the parcel.

We accept:

• Gift cards
• PayPal
• All major credit/debit cards
• Google Pay

First, make sure the billing address and postcode match the details your bank has on file.

If it still doesn’t work, contact us and we can offer alternative payment options:

• PayPal invoice
• Invoice for payment via BACS (bank transfer)
• Payment by phone

We’ll help to make sure you can complete your order smoothly.

All payments are securely processed through PayPal, keeping your personal and financial information safe.

You can pay in two ways:

• Credit or debit card – No PayPal account needed. Choose “Pay with a credit or debit card” at checkout, enter your card details, and complete the payment. Make sure your billing postcode matches the one registered with your bank to avoid issues.
• PayPal account – If you have a PayPal account, log in and follow the steps to pay.

Whether you use a card or PayPal, your transaction is secure and protected. We never receive your payment information directly.

If you have any questions about payments, contact our customer support team — we’re happy to help.

First, check that your billing address and postcode match the details your bank has on file.

If it still doesn’t work, contact us and we can provide alternative payment options:

• PayPal invoice
• Invoice for payment via BACS (bank transfer)
• Payment by phone

We’ll make sure you can complete your order smoothly.

Yes! You don’t need a PayPal account to use PayPal. During checkout, select the option to pay as a guest with your card.

Yes! We offer gift vouchers perfect for birthdays, special achievements, or just to show someone you care.

• Gift vouchers are valid for 1 year from the delivery date.
• Choose an amount from £5 to £150 and complete checkout.
• The voucher will be emailed directly to the recipient, making it a quick and easy option — even for last-minute gifts. You can send it to yourself to pass on to the recipient if you do not know their email address.

Click here to purchase a gift voucher.

Yes! To check your balance:

1. Click here.
2. Enter your gift card number.
3. Click “Check Balance” to see your current balance instantly.

If we know the restocking date, it’s usually listed on the product page.

Sometimes dates can change due to overseas supply or delivery delays. If you’d like the latest information, contact us and we’ll be happy to provide an update.

Absolutely! If you’re looking for something special that isn’t listed online, we can help.

Just contact us with the details and specifications of the item you’re looking for. Our team will do their best to source it and let you know if it’s available.

Ongoing discount codes are usually displayed on our homepage or in the basket/checkout. We also sometimes share exclusive deals on social media, so be sure to follow us to stay updated.

Our working days are Monday to Friday, excluding weekends, bank holidays, and national holidays.

Occasionally, we close for staff holidays or stocktaking. We display closure dates, last order times, and dispatch dates on our checkout and delivery pages. Any delays caused by not seeing these notices are unfortunately not our responsibility.

You can contact our customer service team by email or by using the contact form on our website. We’ll respond as quickly as possible. Click here for the contact details.

Yes! Just email us with your order number and we’ll send you a VAT invoice.

To create an account, visit our account page and enter your details.

An account allows you to:

• Manage your orders, payment methods, and addresses
• Save time on future purchases
• Track order history easily

Creating an account makes shopping with us faster and more convenient.